Terms of Service

These Terms of Service (“Terms”) govern access to and use of VANIJ — the point-of-sale and ERP platform, its web console, offline billing counter app, and mobile app (together, the “Service”) — by the registered business (“Customer”, “you”) and its authorised staff (“Users”). By creating an account, signing in, or otherwise using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a business, you confirm you have authority to bind that business.

1. The Service

VANIJ provides billing, inventory, GST compliance, purchase, payroll and related business-management tools on a subscription basis, across a web console, an offline-first desktop billing counter, and a mobile app, all operating on the same underlying account data. Available modules depend on your subscribed plan and business vertical.

2. Accounts & eligibility

• You must provide accurate business and contact information when registering, and keep it up to date.
• Account owners are responsible for inviting and managing their own Users and for the roles/permissions granted to them.
• You are responsible for maintaining the confidentiality of login credentials and for all activity under your account. Notify us promptly of any unauthorised access.
• The Service is intended for use by adults acting on behalf of a registered business, not by individual consumers for personal use.

3. Subscription, billing & plans

• Paid plans are billed on the cycle and pricing shown at checkout or in your account's billing settings, in Indian Rupees unless stated otherwise.
• Fees are non-refundable except where required by law or expressly stated at the time of purchase.
• We may change pricing or plan features prospectively, with reasonable notice communicated in-app or by email before it takes effect on your next billing cycle.
• Non-payment may result in suspension of access to paid features; your data is preserved for a reasonable grace period to allow you to export it or renew.

4. Your responsibilities & acceptable use

You agree not to:

• Use the Service for any unlawful purpose, or to send WhatsApp, email or SMS messages that violate applicable law (e.g. spam, unsolicited marketing without consent) or the messaging provider's own policies.
• Attempt to gain unauthorised access to another company's data, probe or bypass the Service's security controls, or interfere with its normal operation.
• Upload content that is unlawful, infringing, or that you do not have the right to store and process (including your own customers' personal data — you are responsible for having a lawful basis to do so).
• Reverse-engineer, resell, or white-label the Service without our prior written consent.

5. Your data

You retain ownership of the business, customer, invoice, payment and other data you enter into VANIJ. You grant us a limited licence to host, process and transmit that data solely to provide and improve the Service, including sending the notifications (email/WhatsApp/SMS) you configure. See our Privacy Policy for how data is collected, secured and retained, and our Data Deletion Instructions for how to request removal.

6. Third-party services & integrations

VANIJ integrates with third-party services you choose to enable, including the WhatsApp Business Platform (operated by Meta Platforms, Inc.) for sending invoices, reminders, payslips and marketing messages, along with email providers, SMS/OTP providers, payment gateways, and government GST/e-invoice/ e-way bill systems. Your use of these integrations is also subject to the relevant provider's own terms (for example, Meta's WhatsApp Business Platform policies), and we are not responsible for outages or policy changes on their end that are outside our control.

7. Compliance documents you generate

Tax computations, e-invoices, e-way bills and GST returns generated through VANIJ are produced from the data you enter. You remain responsible for the accuracy of that data and for your business's statutory compliance; VANIJ is a tool to help you comply, not a substitute for professional tax/legal advice.

8. Intellectual property

The Service, including its software, design and branding, is owned by VANIJ and its licensors. These Terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business during an active subscription — no other rights are granted.

9. Service availability

We aim to keep the Service available and reliable, including offline-first billing on the desktop counter app so you can keep selling during an internet outage (syncing once connectivity returns). However, the Service is provided on an “as is” and “as available” basis, without warranty of uninterrupted or error-free operation, except as required by applicable law.

10. Limitation of liability

To the maximum extent permitted by law, VANIJ and its affiliates will not be liable for indirect, incidental, special or consequential damages, or loss of profits, revenue or data, arising from use of the Service. Our aggregate liability for any claim relating to the Service is limited to the fees you paid for the Service in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold VANIJ harmless from claims arising out of your use of the Service in violation of these Terms, applicable law, or a third party's rights — including claims arising from data about your own customers that you store or message through the Service without a lawful basis to do so.

12. Suspension & termination

• You may stop using the Service and close your account at any time; see Data Deletion Instructions for how your data is handled afterward.
• We may suspend or terminate access for material breach of these Terms, non-payment, or where required by law, with notice where reasonably practicable.
• Provisions that by their nature should survive termination (e.g. data retention obligations, limitation of liability) continue to apply.

13. Governing law

These Terms are governed by the laws of India. Any dispute arising out of or relating to these Terms or the Service will be subject to the exclusive jurisdiction of the courts at the location of VANIJ's registered office in India, without prejudice to any mandatory consumer-protection or other rights you may have under applicable law.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated in-app or to your registered account email before taking effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

15. Contact us

Questions about these Terms can be sent to support@erp.creativedox.com.