Data Deletion Instructions

This page explains how you can request deletion of your VANIJ account and the personal data associated with it, including data connected through the WhatsApp Business Platform / Meta integration. It is the Data Deletion Instructions URL for VANIJ's Meta App configuration.

1. What “deleting your data” means

A deletion request removes:

• Your User login (email, phone, password hash, passkeys) and profile information.
• If you are the owner and request closing the whole company account: your company's customer/vendor contact records, catalogue, and any locally-cached WhatsApp/email message logs.
• Any stored WhatsApp/email/payment integration credentials your company configured.

It does not remove data VANIJ is legally required to retain — see Section 4.

2. How to request deletion

Choose whichever is easiest for you:

1. In-app (fastest): Sign in → Settings → Team to remove your own User access, or ask your company's account owner to do so. An account owner can request full company account closure from Settings → Billing or by contacting us as below.
2. By email: Send a deletion request to privacy@erp.creativedox.com from your registered account email, with the subject line “Data Deletion Request”. Include:
   • Your registered email or mobile number, and your company/business name.
   • Whether you want your own User access removed, or the entire company account and data deleted.
   • If your request relates specifically to WhatsApp messaging data, mention that so we can prioritise it.
3. Via WhatsApp: If you received a message from a business using VANIJ and want your number removed from their WhatsApp contact list, reply STOP to opt out of further messages, or contact that business directly — they control their own customer list as the data controller (see our Privacy Policy, Section 4). You may also write to us at the email above and we will forward/action the request with the relevant business.

3. What happens after you request deletion

• Verification: We verify the request comes from the account owner/registered User (e.g. by confirming from the registered email, or an in-app confirmation step) to prevent malicious deletion requests.
• Processing time: We complete verified deletion requests within 30 days.
• Confirmation: We send a confirmation to your registered email once deletion is complete.
• Backups: Residual copies in encrypted backups are purged on our normal backup-rotation cycle, within 90 days of the request being completed.

4. What we retain, and why

Indian tax and accounting law requires businesses to retain financial records (invoices, ledgers, GST filings) for a statutory period — generally up to 8 years. Where your data forms part of posted accounting/tax records, we retain the minimum necessary transactional records (e.g. an invoice number, amount and tax details) even after a deletion request, but remove or anonymise directly identifying personal details (name, phone, email) wherever legally possible. We also may retain minimal records of the deletion request itself, and information needed to prevent fraud or enforce our Terms of Service.

5. Deletion of data received via Meta / WhatsApp

Message content and delivery logs sent via the WhatsApp Business Platform are stored by VANIJ only for as long as needed for delivery troubleshooting and your own communication history, and are deleted as part of the same process described above. Meta's own retention of platform-level data (e.g. delivery receipts processed through WhatsApp Cloud API infrastructure) is governed separately by Meta's own policies at facebook.com/privacy/policy.

6. Contact

Email: privacy@erp.creativedox.com
Subject line: Data Deletion Request